An interpreting service is available free of charge for patients using GP and NHS Hospital Services in England. This includes interpreting for people who are deaf or deaf/blind.
For patients whose main language is not English, the following languages are offered by the surgery. Hindi, Punjabi, Urdu, Gujurati, Arabic, Swahili, Spanish and Tagalog. Three days prior notification is required to use this service.
The practice also has access to a Face-to-Face and Telephone Interpreting Service for non urgent appointments. Please let the receptionist know when booking an appointment, including the language required.
We do not allow children to act as interpreters during your treatment or appointments.
A member of the Team from the Practice or the Hospital Department dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need you to do certain things so please do let us know you need interpreting help as soon as possible. Preferably, this should be as soon as you make an appointment with your GP.
- If you are going into Hospital, contact the Ward or Department to let them know you need an interpreter, as soon as you receive your Hospital appointment. You may need a friend or relative who speaks English to tell us that you need an interpreter, the first time.
- Be sure to let us know if you will not be coming for your appointment or treatment. If you do not tell us you might stop another patient getting the help they need.
- Be sure to tell us if you will be late for your appointment or treatment. Another patient somewhere else might need the interpreter. If you are late the next patient might miss their appointment or not get the help they need.
- Let us know if you have had any problems with communication during your appointment or treatment. This will help us improve the service.
- Tell us if communication was good. This also helps us provide a good service.